Refund policy

Returns
I hope you love your Silver Stuff Jewellery, but if you change your mind about an eligible item purchased online, please contact me within 14 days of receiving your order to let me know that you wish to return it.

You then have a further 14 days to return the item to me.

Returned jewellery should be unworn and in the same condition in which it was received. You may handle and inspect your jewellery as you would reasonably be able to do in a shop, but I may make a deduction from the refund if an item has been used, worn or damaged beyond what is necessary to inspect it.

Where possible, please return your jewellery with its original packaging and package it carefully to prevent damage in transit.

How to Return Your Order
Please contact me before returning your order so that I know to expect it.

I recommend using a tracked or signed-for postal service and keeping your proof of postage until your refund has been completed.

For change-of-mind returns, you are responsible for the cost of returning the item to me.

If an item is faulty, damaged when received, incorrect, or I have made an error with your order, please contact me before returning it so I can arrange the appropriate solution.

Refunds
Once your return has been received, I will process your refund to your original payment method.

For eligible change-of-mind returns, your refund will include the price paid for the item and the cost of my standard delivery service where applicable. If you chose a more expensive delivery service, such as Express Delivery, the additional delivery charge above the cost of standard delivery will not be refunded.

Refunds will be made within 14 days of receiving the returned goods, or earlier where required by law. Your bank or payment provider may take additional time to show the refund in your account.

Personalised & Bespoke Jewellery
Jewellery that has been made to your specifications or clearly personalised especially for you cannot normally be returned or cancelled simply because you have changed your mind.

Please check all names, initials, dates, wording, sizes and other personalisation details carefully before placing your order.

If I have made an error with your personalisation, or your jewellery is faulty or not as described, please contact me and I will put it right.

Faulty or Incorrect Items
Every piece is carefully checked before it leaves me. However, if you believe your jewellery is faulty, damaged when received, not as described, or you have received the wrong item, please contact me as soon as possible.

Please include your order details and, where possible, photographs showing the problem so that I can help you quickly.

Damage caused by an accident, snagging or pulling, careless handling, misuse, improper care or normal wear and tear is not considered a manufacturing fault.

Your legal rights relating to faulty goods are separate from my own 90-day manufacturing warranty, details of which can be found on the Care & Warranty page.

Non-Delivered Orders
Please make sure the delivery address provided when placing your order is complete and correct.

If your order has not arrived within the expected delivery period, please contact me so that I can investigate it with the delivery provider.

If tracking shows that delivery has been attempted, please follow the carrier's instructions to arrange redelivery or collection.

If an order is returned to me because an incorrect or incomplete delivery address was supplied, or because it was not collected following an attempted delivery, I may ask you to pay the additional postage cost before it is sent again.

Care & Warranty
Silver Stuff Jewellery provides a 90-day warranty against manufacturing faults.

Full details of what is and isn't covered, together with advice on looking after your jewellery, can be found on my Care & Warranty page.

Returning Your Jewellery

Please send authorised returns to:

Silver Stuff Jewellery
10 Crossparks
Dartmouth
Devon
TQ6 9HP

Please obtain proof of postage and keep it until your return has been completed.

Questions?
If you're unsure whether an item can be returned, or there's a problem with your order, please contact me. I'll always do my best to help.