Refund policy

I hope you love your Silver Stuff Jewellery as much as I do, but if you are not 100% happy with your purchase for any reason, please notify me in writing within 7 days of delivery and return the goods in their original packaging within 14 days. Please note this excludes personalised items made or ordered specifically to your requirements, whereby a refund or exchange is not possible (unless there has been an error on our part). I cannot accept returns for jewellery that has been in an accident, careless handling, misuse or improper use of the goods. 

Making a return to Silver Stuff Jewellery is easy
Please ensure your return items are sent back in the condition that you receive them in, with the original packaging. I recommend you return items via Royal Mail Signed For to ensure safe delivery. I cannot accept responsibility for any goods that are lost in transit. Please retain the tracking number in case there is problem in transit.  Customers are responsible for the payment of any postage incurred for the return of the item, unless there has been an error on my part or the item is faulty.

 Upon receipt, a refund of the item (not including postage) will be processed. Please allow up to 5 days for the refund to be completed and up to 10 days for it to appear in your account.

NON RETURNABLE ITEMS
Unfortunately, there are a few things we are unable to offer an Exchange or Refund on. These few exceptions are listed below:

Once personalisation of your jewellery has already begun you will not be able to cancel your order.

Personalised jewellery is non returnable due to the bespoke personalisation. However if you are unhappy for any reason I will do my best to accommodate. I want you to love your jewellery.

If a mistake has been made on my part (incorrect spelling or colour) I will of course correct the error or refund if required.

NON DELIVERED GOODS
I cannot be held responsible for problems caused by inaccurate delivery information supplied to me, I ship to your delivery address on the order you place.

If your order has not been delivered, I reserve the right to ask you to wait 15 working days before we re-dispatch the goods. All items require a signature on receipt . I reserve the right to charge for re-delivery if the package was not collected or if a re-delivery was not arranged by you on receipt of a card from the courier or Royal Mail.

WARRANTY
Every piece of Silver Stuff Jewellery is covered by a 90-day warranty. This warranty applies to all online orders on www.silverstuffjewellery.com The warranty is only valid with proof of purchase. Please note that in order for the warranty to be valid you will have to return to your faulty item in full in order to receive a replacement.

Important information: The warranty covers manufacturing faults only and does not cover loss, damage, breakage, change in appearance or gradual degradation of all or part of the goods due to normal wear, accident, careless handling, misuse or improper use of the goods.

Confirmation of the refund will be to you sent via e-mail.

Send to:


Silver Stuff Jewellery

10 Crossparks

Dartmouth

Devon TQ6 9HP