FAQ

FAQ

In this section, you’ll find all of the information you need about my jewellery, delivery options and returns policy. If you don’t find the answer you need below, please e-mail me at jo@silverstuffjewellery.co.uk and I'll do my best to help.

How to order
Please order through the online shop. You can create your own combination although if there is a particular combination that you would like that is not shown please get in touch and I will be happy to create it for you.  If you prefer you can order by phone. Please contact Jo on 07920 482152. I am more than happy to answer any questions or help give advice.

Delivery Charges & Timescales

delivery


Lead time
All in stock jewellery and glass are posted out with 2 days of receipt of order/payment  (working days only excluding bank holidays).  Bespoke jewellery is hand stamped and made on receipt of payment. Please allow 2 weeks for the creation and postage of your item. I can normally turn things around quicker though so if you need it sooner, then please let me know and I will try to do my best to get it made in time. Please remember that each piece is hand-stamped and imperfections add to the charm.

Stamping Information
PLEASE NOTE THAT THE TEXT IS HAND STAMPED NOT MACHINE ENGRAVED AND IS SUPPOSED TO BE UNEVEN AND SLIGHTLY QUIRKY ADDING TO THE CHARM

Gift wrap
All items are beautifully presented in a pouch and or a gorgeous gift box.

Hallmarking
Under the UK Hallmarking Act 1973, all articles of precious metals above a certain weight sold on the UK must be tested by the Assay Office and hallmarked.All jewellery will be tested (assayed) and then marked to an
internationally recognised standard of fineness, shown in parts per thousand, such as 925 (Sterling Silver) or 375 (9ct Gold).

The only exceptions are items which are light and fall under the exemption weight.

hallmarking seller notice

Payment
Silver Stuff  Jewellery  is a secure shopping site and accept all major credit cards through a secure payment processing partner Paypal. A Paypal account is not needed to purchase. Please note that I am unable to send an order out until payment has been received and has cleared.

At no time do I have access to any of your personal account details & I never pass your information onto 3rd parties.

Postage
All UK items will be sent standard royal mail recorded delivery at £2.95.

International orders
I welcome International customers. All European and Worldwide parcels will be send via Royal Mail International Tracked & Signed.  Although this is a trackable service there is no guaranteed delivery date.  Parcels normally arrive with 7-14 days.

Custom Charges and Import Duties
Please note that you are responsible for any Custom charges or Import Duties which are payable when the parcel reaches its destination. Please contact your local Customs Office for current charges, as we have no control over these costs as they vary from Country to Country.

Returns Policy
I want you to be completely satisfied with the products and service you receive from Silver Stuff Jewellery.

If you are ever less that 100% satisfied with items that are not personlised, please return them within 14 days of the date of receipt. Items After this time I am afraid that we are unable to accept returned goods.

When returning an item please ensure that it is in its original condition with original packaging. Silver Stuff Jewellery can only accept an item for exchange or refund if it can be sold in new condition.

Non Delivered Goods
We cannot be held responsible for problems caused by inaccurate delivery information supplied to us we ship to your PAYPAL verified address.

If your order has not been delivered, we reserve the right to ask you to wait 15 working days before we re-dispatch the goods. All items require a signature on receipt . We reserve the right to charge for re-delivery if the package was not collected or if a re-delivery was not arranged by you on receipt of a card from the courier or Royal Mail.

Customers are responsible for the payment of any postage incurred for the return of the item, unless there has been an error on our part or the item is faulty.

Please note we are not liable for any packages lost in the post, and therefore suggest you return your item using a track able method such as the Royal Mail recorded delivery.

We must be notified of any returns prior to returning any products.

Non-returnable Items
Unfortunately, there are a few things we are unable to offer an Exchange or Refund on. These few exceptions are listed below:  

Once your order is placed you have a 24 hour period in which to cancel if necessary. After this period if personalisation of your jewellery has already begun you will not be able to cancel your order.

Personalised jewellery is non returnable due to the bespoke personalisation. However if you are unhappy for any reason I will do my best to accommodate. I want you to love your jewellery.
If a mistake has been made on my part (incorrect spelling or colour) we will of course correct the error or refund if required.

Unfortunately we are unable to offer an exchange or refund on any earrings. This is due to health and hygiene implications and is outside of Silver Stuff Jewellery’s control.

If you have any further queries about any of the information provided above, please do not hesitate to contact me via email at jo@silverstuffjewellery.co.uk or telephone 07920 482152

Cleaning and care
Polish all Silver Stuff jewellery with a clean jewellery microfibre polishing cloth avoiding any gold filled areas.

Always store your jewellery carefully after wearing.
Do not spray perfume or other solvents on to jewellery.
Do not wear in the shower, in bed or whilst swimming
Do not use silver dips.

Go Green!
At Silver Stuff Jewellery we try to do our bit for the environment. Our packaging is recycled or recyclable.  Any bubble wrap or polystyrene used is reused from packaging sent from suppliers.

Availability
On rare occasion’s items will go on back-order. I will let you know as soon as possible if this occurs. I cannot guarantee availability of any design. Semi-precious stone shape and size (but not type) will be used based on our discretion as some stone shapes are not always available.

Terms & Conditions
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Silver Stuff Jewellery’s relationship with you in
relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Silver Stuff Jewellery’ or ‘us’ or ‘I’ refers to the owner of the website whose registered office is 10 Crossparks, Dartmouth, Devon. TQ6 9HP.  The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular
purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this
website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the
copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have
no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
PRIVACY & COOKIES POLICY
This privacy policy sets out how Silver Stuff Jewellery uses and protects any information that you give Silver Stuff Jewellery when you use this website.

Silver Stuff Jewellery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will
only be used in accordance with this privacy statement.

Silver Stuff Jewellery may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th February 2012.

What we collect
We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website
according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and
secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for
statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about
you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full
advantage of the website.

This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.
Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.
These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@silverstuffjewellery.co.uk
We will not sell, distribute or lease your personal information to third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please e-mail us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Website disclaimer
The information contained in this website is for general information purposes only. The information is provided by Silver Stuff Jewellery and while we endeavour to keep the information up to date and correct,
we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services,
or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of,
or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of [business name]. We have no control over the nature, content and availability of those sites.
The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Silver Stuff Jewellery takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical
issues beyond our control.