In this section, you’ll find all of the information you need about my jewellery, delivery options and returns policy. If you don’t find the answer you need below, please e-mail me at firstname.lastname@example.org and I'll do my best to help.
How to order Please order through the online shop. You can create your own combination although if there is a particular combination that you would like that is not shown please get in touch and I will be happy to create it for you. If you prefer you can order by phone. Please contact Jo on 07920 482152. I am more than happy to answer any questions or help give advice.
Delivery Charges & Timescales
Lead time All in stock jewellery and glass are posted out with 2 days of receipt of order/payment (working days only excluding bank holidays). Bespoke jewellery is hand stamped and made on receipt of payment. Please allow 2 weeks for the creation and postage of your item. I can normally turn things around quicker though so if you need it sooner, then please let me know and I will try to do my best to get it made in time. Please remember that each piece is hand-stamped and imperfections add to the charm.
Stamping Information PLEASE NOTE THAT THE TEXT IS HAND STAMPED NOT MACHINE ENGRAVED AND IS SUPPOSED TO BE UNEVEN AND SLIGHTLY QUIRKY ADDING TO THE CHARM
Gift wrap All items are beautifully presented in a pouch and or a gorgeous gift box.
Hallmarking Under the UK Hallmarking Act 1973, all articles of precious metals above a certain weight sold on the UK must be tested by the Assay Office and hallmarked.All jewellery will be tested (assayed) and then marked to an internationally recognised standard of fineness, shown in parts per thousand, such as 925 (Sterling Silver) or 375 (9ct Gold).
The only exceptions are items which are light and fall under the exemption weight.
Payment Silver Stuff Jewellery is a secure shopping site and accept all major credit cards through a secure payment processing partner Paypal. A Paypal account is not needed to purchase. Please note that I am unable to send an order out until payment has been received and has cleared.
At no time do I have access to any of your personal account details & I never pass your information onto 3rd parties.
Postage All UK items will be sent standard royal mail recorded delivery at £2.95.
International orders I welcome International customers. All European and Worldwide parcels will be send via Royal Mail International Tracked & Signed. Although this is a trackable service there is no guaranteed delivery date. Parcels normally arrive with 7-14 days.
Custom Charges and Import Duties Please note that you are responsible for any Custom charges or Import Duties which are payable when the parcel reaches its destination. Please contact your local Customs Office for current charges, as we have no control over these costs as they vary from Country to Country.
Returns Policy I want you to be completely satisfied with the products and service you receive from Silver Stuff Jewellery.
If you are ever less that 100% satisfied with items that are not personlised, please return them within 14 days of the date of receipt. Items After this time I am afraid that we are unable to accept returned goods.
When returning an item please ensure that it is in its original condition with original packaging. Silver Stuff Jewellery can only accept an item for exchange or refund if it can be sold in new condition.
Non Delivered Goods We cannot be held responsible for problems caused by inaccurate delivery information supplied to us we ship to your PAYPAL verified address.
If your order has not been delivered, we reserve the right to ask you to wait 15 working days before we re-dispatch the goods. All items require a signature on receipt . We reserve the right to charge for re-delivery if the package was not collected or if a re-delivery was not arranged by you on receipt of a card from the courier or Royal Mail.
Customers are responsible for the payment of any postage incurred for the return of the item, unless there has been an error on our part or the item is faulty.
Please note we are not liable for any packages lost in the post, and therefore suggest you return your item using a track able method such as the Royal Mail recorded delivery.
We must be notified of any returns prior to returning any products.
Non-returnable Items Unfortunately, there are a few things we are unable to offer an Exchange or Refund on. These few exceptions are listed below:
Once your order is placed you have a 24 hour period in which to cancel if necessary. After this period if personalisation of your jewellery has already begun you will not be able to cancel your order.
Personalised jewellery is non returnable due to the bespoke personalisation. However if you are unhappy for any reason I will do my best to accommodate. I want you to love your jewellery. If a mistake has been made on my part (incorrect spelling or colour) we will of course correct the error or refund if required.
Unfortunately we are unable to offer an exchange or refund on any earrings. This is due to health and hygiene implications and is outside of Silver Stuff Jewellery’s control.
If you have any further queries about any of the information provided above, please do not hesitate to contact me via email at email@example.com or telephone 07920 482152
Cleaning and care Polish all Silver Stuff jewellery with a clean jewellery microfibre polishing cloth avoiding any gold filled areas.
Always store your jewellery carefully after wearing. Do not spray perfume or other solvents on to jewellery. Do not wear in the shower, in bed or whilst swimming Do not use silver dips.
Go Green! At Silver Stuff Jewellery we try to do our bit for the environment. Our packaging is recycled or recyclable. Any bubble wrap or polystyrene used is reused from packaging sent from suppliers.
Availability On rare occasion’s items will go on back-order. I will let you know as soon as possible if this occurs. I cannot guarantee availability of any design. Semi-precious stone shape and size (but not type) will be used based on our discretion as some stone shapes are not always available.
The term ‘Silver Stuff Jewellery’ or ‘us’ or ‘I’ refers to the owner of the website whose registered office is 10 Crossparks, Dartmouth, Devon. TQ6 9HP. The term ‘you’ refers to the user or viewer of our website.
Silver Stuff Jewellery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Silver Stuff Jewellery may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th February 2012.
What we collect We may collect the following information:
name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org We will not sell, distribute or lease your personal information to third parties.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please e-mail us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Website disclaimer The information contained in this website is for general information purposes only. The information is provided by Silver Stuff Jewellery and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of [business name]. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Silver Stuff Jewellery takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.